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Protecting your personal and corporate
information is important to Champion, and we want you to understand how
we use personal and corporate
information you provide us.
This Privacy Code sets out the privacy
policy of Champion Sample Cards which applies to our
products, services and customers.
When you browse any Champion website, you
do so anonymously. On this website, personal information - including
your email address is NOT collected for marketing purposes. You may,
however, voluntarily supply us with personal information, including your
email address, for the purpose of correspondence or where you have
registered for an automatic notification service for selected products
and services. This information will be used solely to respond to your
request.
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We collect only
customer information that is needed, and we tell customers how we
use it. We limit the
collection and retention of information about our customers to what
we need to know to administer their accounts, to provide customer
services, to offer new products and services, and to fulfill any
legal and regulatory requirements. We tell our customers about the
general uses of information we collect about them, and we will
provide additional explanation if customers request it.
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We give customers
choices about how their data will be used.
For
example, we give our subscribers the option to decide whether or not
they wish to have their names removed from lists used for mail,
telephone and online marketing. These opt-out choices include
product and service offers from Champion and those made in conjunction
with our business partners.
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We limit the
release of customer information.
In
addition to providing customers with the opportunity to opt out of
marketing offers, we release information only with the customers'
consent or request, or when required to do so by law or other
regulatory authority. When a court order or subpoena requires us to
release information, we notify the customer promptly to give the
customer an opportunity to exercise his or her legal rights. The
only exceptions to this policy are when we are prohibited by court
order or law from notifying the customer, or cases in which fraud
and/or criminal activity is suspected.
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We give customers
rights to access and correct their data.
Upon
written specific request, we will disclose to customers personal
data about them that is entered in our records, and customers may
correct any of such personal data that is inaccurate or incomplete.
We will respond to a customer's request within thirty days, and
advise the customer in advance of any charges for copies of his/her
file. Some data may not be accessed if it refers to others, is
subject to legal privilege, contains our proprietary information,
cannot be retrieved using a customer's name or account number, or
cannot be disclosed for legal reasons. If we correct a
customer's file, we will notify any person who received the
incorrect data in the preceding six months and, where applicable, to
the person who provided the incorrect information.
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We extend these
privacy principles to our business relationships.
We
expect the companies we select as our business partners to honor our
privacy principles in the handling of customer information. These
include companies that (a) assist us in providing services to our
customers; (b) supply us with information for identifying or
evaluating prospective customers; or (c) are given the opportunity
to send mailings to approved Champion customer lists. In selecting
business partners, Champion considers the accuracy and quality of the
data they provide, how they respond to consumer complaints and
whether or not they provide opt-out choices for those whose
information they process. We also participate actively in industry
associations to support strong and effective privacy guidelines and
practices.
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We hold employees
responsible for our privacy principles.
Each
Champion employee is personally responsible for maintaining
consumer confidence in the company. We conduct internal audits
and may commission outside-expert reviews of our compliance with the
privacy principles and the specific policies and practices that
support the principles. Employees who violate these principles or
other company policies and practices are subject to disciplinary
action, up to and including dismissal. Employees are expected to
report violations -and may do so confidentially - to their managers,
to their business unit's compliance officer, or to the company's
Ombudsperson.
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We are responsive
to customers' requests for explanations.
If
we deny an application for our services or end a customer's
relationship with us, to the extent permitted by applicable laws, we
provide an explanation, if requested. We state the reasons for the
action taken and the information upon which the decision was based,
unless the issue involves potential criminal activity.
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Our
customers' concerns are important to us.
If the customer has any questions or concerns, the customer can take
the following action: write to the Compliance Officer at 13 -
55 Fleming Drive, Cambridge, Ontario, Canada, N1T 2A9.
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